Effective Client Communication
Sounds great, but really what is it?
Now, more than ever, your practice must demonstrate that your services and products satisfy your client’s needs and concerns. It’s not enough to explain what Lyme disease is, what early detection blood profiles are…the internet and it’s thousands of resources are already doing that. As veterinary care providers, it is our job to use education to connect client need to our products and services; a critical step this is missing when training our team members.
Effective Client Communication uses live recordings of calls made to veterinary practices, scripts, and fast-paced audience participation to create an exciting discussion on the very core goals of every client interaction.
Did you know that Bash has created phone scripts for dozens of veterinary practices in America? He also authored a few for DVM 360 Firstline readers.
Here’s a great one!
This is the message you have been trying to communicate to your team for years, but his will be the lecture that crystallizes the concept for them and starts all your team members on a path of superior client care. Let 2012 be the start of a new level of service expectations for your company and a terrific, more-than-their-money’s-worth experience for your clients and patients.
Contact us today on how to bring this lecture to your practice!