WHAT PEOPLE ARE SAYING

“…I think you are having a wonderful impact on us all.  I only wish we would have done this years ago.  It has been an amazing transformation…”

Lauri Henninger

Practice Manager

Brodheadsville Veterinary

It was a pleasure spending the day with you last Thursday. Your initial  insight and feedback on some of our current issues  was quite valuable.   You  obviously have experience working with hospitals that have been in the same position that AHDC is currently in. Your understanding and observations  were  encouraging.  We look forward to working with you in the future.

Suzie Weaver
Director of Human Development, Community Veterinary Partners and former Hospital Director of the Ryan Veterinary Hospital at the School of Veterinary Medicine, University of Pennsylvania.


Facing declining client numbers and patient visits in an increasingly competitive marketplace, I began searching for a part time practice consultant to develop a plan to reverse this process.  Having worked with consultants before, I was clear that this individual was going to be responsible for implementing their recommendations rather than just providing me with a laundry list of corrective actions.  I was impressed with Bash’s assertive yet affable character and felt he would be able to effectively lead my staff to make positive changes.  Bash quickly went to work, performing an extensive review of our practice goals, financial status, demographics, and staffing requirements.  Taking into consideration our mission statement and unique style of practice, he developed an action plan that would prove to reduce our overall operating expenses, increase our profitability, and improve customer service. Critical to achieving these goals is Bash’s strengths as an effective communicatior in helping build trusting relationships within our team. He is well respected by both paraprofessional and management staff. He has been pivotal in helping develop the human capital within our practic through effective coaching, staff training and goal setting. Our staff is more productive with each person contributing to achieving these goals. He has formulated an ongoing action plan designed to increase client visits and improve client compliance with doctor recommendations while maintaining the quality of care our patients receive.  Since we began working with Halow Consulting  in January of 2009 we have also experienced measurable results. In 2010, the number of new patients were up by 10%; we  experienced a significant improvement in our bottom line; our staff still received their annual increases; and there  were no reduction in staff hours.  Year-to-date  for the first five months of 2011  we have experienced a 7.5% increase in gross revenue which is a significant accomplishment in my part of the country. I have worked with several practice consultants in the past but feel that Halow Consulting LLC are singular in their approach to building a successful, positive, and productive practice environment.

Howard Gittelman DVM
Owner and Hospital Director
Animal Medical of New City PC

We are truly impressed with the quality and professionalism of Bash Halow Consulting. From the first meeting through the last six months, we have noticed a marked improvement in staff morale, patient compliance and an increase in revenue. Our practice runs much smoother and our employees have said they look forward to coming to work. I would definitely recommend his services.

Jeanne Lo Basso, Hospital Administrator

Cobble Hill Animal Clinic

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I contacted Bash through an ad I had posted for a practice administrator in February of 09.  He has been consulting me since March of the same year and I can’t say enough about how in two days a month on-site visits, regular email correspondence with me and staff members, and occasional phone conversations, he has transformed the atmosphere of my practice from one of me struggling against my staff to accomplish long an short term practice goals, to my staff actively participating in setting, implementing and monitoring multiple goals with a smile on their faces and eagerness to continue moving things forward for everyone.

In the meantime, as you can imagine, the increased motivation of staff as well as honest critiquing of our practice’s weaknesses by Bash has led to significant advances in our practice’s bottom line and seems to be returning us to the growth curve we were enjoying before the recent downturn.  I would highly recommend the services of Halow Consulting to any practice owner that seeks to honestly examine the deficits in his/her practice and as a way of overall improvement in the financial as well as medical quality of their practice.

John Stoner, DVM

Owner

Shippensburg Animal Hospital

Allen Road Animal Hospital

Mount Rock Animal Hospital